Iris Block, Sector C, Bahria Town

Lahore 54000

info@.com

Business Hr. 24/7

+92-345-3223444

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Frequently Asked Questions

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FAQ

General Questions

Navigating our platform is simple. Explore our Transparent Pricing section, review the specific structural packages (such as Residential Solutions, Maintenance, or Battery Storage), and click the respective booking button. You will be redirected to our integrated checkout engine where you can safely log your property parameters and request a structural timeline.

Orion Solar operates under strict regulatory compliance. Once an order is processed, government sales taxes and online payment gateway processing fees are automatically collected by financial institutions. Similarly, if physical engineering audits have started, those technical resources must be compensated, which is why those amounts are excluded from your refund.

 Do not panic. This usually happens due to localized network drops or banking portal timeouts. If your screen hangs on a loading text but your balance is impacted, drop an immediate email with your bank screenshot to info@orionsolar.shop. Our backend engineering desk will manually cross-verify the server database logs and fix your profile within a few hours.

Yes. We understand that architectural adjustments or budget changes happen. You are fully entitled to alter your selected plan framework or request a complete project cancellation within 7 days of your initial checkout date by sending your file tracker to our help desk.

Efficiency is our core policy. As soon as your order is finalized and a unique Order Reference ID is rendered on your Thank You page, our regional engineering inspection team will contact you via your registered phone number within 24 to 48 working hours to confirm your site analysis schedule.

Yes, absolutely. All our premium Tier-1 solar panels and structural setups come with a comprehensive performance warranty protection of up to 25 years. Hardware components like smart hybrid inverters and battery storage modules carry separate manufacturer warranties (ranging from 3 to 10 years) which are handed over to you during the final hand-off.

Orion Solar — Delivering clean, eco-friendly, and cost-effective solar energy solutions for residential, commercial, and industrial spaces.

+92-345-3223444

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Iris Block, Sector C, Bahria Town, Lahore